USA·
UK·
AU·
UAE·
India Dev CentreReduced call center volume by 35% as users self-served online.
Project Highlights
Scalable Architecture
Built for growth — Government Website designed to scale
Secure & Compliant
Enterprise-grade security and data protection standards
Measurable ROI
Outdated inaccessible site → High-performance public service platform
USA Delivery
Delivered for a USA-based E-commerce client
Tech Stack
Industry
E-commerce
Sector
Transport Infrastructure
Region
USA
Project Type
Government Website
This project was delivered under a Non-Disclosure Agreement. The client operates in the E-commerce sector (Transport Infrastructure) and is based in USA.
The existing transport authority website was outdated, inaccessible, and unable to handle high traffic volumes. Citizens faced difficulty accessing account information, paying tolls online, and resolving violations — leading to call center overload.
Outdated inaccessible site
High-performance public service platform
Rebuilt the transport authority's digital presence with a modern, WCAG-accessible website, self-service account portal, online payment system, and traffic and travel planning tools. Optimized for extreme traffic loads.
Reduced call center volume by 35% as users self-served online. Increased online payment adoption by 60% and achieved 99.9% uptime during peak traffic periods. Received government accessibility compliance certification.
Transformation Summary
Outdated inaccessible site → High-performance public service platform
This project was delivered under a Non-Disclosure Agreement (NDA). Specific client details, business data, proprietary workflows, and project credentials remain confidential. Screenshots and live URLs are available upon mutual NDA execution.
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