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Microsoft Dynamics 365

Dynamics 365 Services in Australia

PapaSiddhi Technologies delivers Microsoft Dynamics 365 implementations across the CRM and ERP modules — Sales, Customer Service, Field Service, Finance, and Operations. Our D365 consultants and developers have delivered implementations for businesses in manufacturing, professional services, FinTech, and retail sectors across the USA, UK, Netherlands, and UAE.

CRM and ERP on Microsoft Dynamics 365 for sales, customer service, field service, finance, and operations. Serving Australia businesses with India-based expertise.

Australia Market Context

Australian Dynamics 365 projects sit under the Privacy Act 1988 and the Australian Privacy Principles, which impose a notifiable data breach regime with mandatory reporting to the OAIC — a CRM holding customer records is squarely in scope. For organisations working with government, the Hosting Certification Framework shapes which cloud regions are acceptable, and Microsoft's Australia East and Australia Southeast regions exist specifically to answer that. The local D365 partner market is concentrated and expensive, particularly in Sydney and Melbourne. Our team delivers configuration, integration and migration at a cost structure that makes mid-market Australian implementations viable, with your internal team holding process design and sign-off.

Market Insight

Australia's Notifiable Data Breaches scheme requires organisations covered by the Privacy Act to notify the OAIC and affected individuals of eligible breaches — putting CRM and ERP data governance under a statutory reporting obligation rather than a best-practice one.

Compliance & Regulation

Privacy Act 1988 and Australian Privacy Principles, Notifiable Data Breaches scheme reporting to the OAIC, Hosting Certification Framework and Australian data residency for government-adjacent deployments, and Consumer Data Right obligations where banking or energy data is in scope.

Service Overview

Microsoft Dynamics 365 Experts You Can Trust

  • D365 Sales, CS, Finance, Operations experience
  • AL & Power Platform integration
  • Migration from Salesforce, SAP, and legacy CRMs

Our Track Record

200+

Projects Delivered

13+

Countries Served

98%

Client Retention

10+

Years Experience

The Unified Platform for CRM and ERP

Dynamics 365 unifies CRM and ERP in a single Microsoft ecosystem — connecting your sales pipeline, customer service operations, financial reporting, and supply chain in one platform. Properly implemented, D365 eliminates data silos and gives leadership real-time visibility across the entire business.

What's Included

  • D365 Sales and Customer Service CRM
  • D365 Finance and Operations ERP
  • Field Service management
  • Power Platform integration (Power Apps, Power BI)
  • Migration from Salesforce, other CRMs
  • Custom plugin and workflow development
  • Integration with Business Central and Azure
What We Deliver

Dynamics 365 Services

D365 Sales & CRM

Sales automation, lead management, opportunity pipeline, forecasting, and customer journey tracking in Dynamics 365 Sales.

Customer Service

Case management, SLA management, knowledge base, omnichannel service desk, and customer portal in D365 Customer Service.

D365 Finance & Operations

Enterprise ERP for larger organisations: General Ledger, AR/AP, Fixed Assets, Project Accounting, and Supply Chain.

Field Service

Work order management, scheduling, mobile field tech apps, IoT integration, and service agreements in D365 Field Service.

Our Process

How We Deliver Your Project

01

Discovery & Architecture

Business process mapping, module selection, licence planning, and solution architecture document.

02

Configuration & Customisation

D365 configuration, custom plugin development, Power Automate flows, and data model extensions.

03

Migration & Integration

Data migration from legacy CRM/ERP, integration setup with other business systems.

04

Testing, Training & Go-Live

UAT, user training, phased go-live, and hypercare support.

Tech Stack

Technologies We Use

Dynamics 365
Power Apps
Power BI
Azure
Business Central
Industries

Sectors We Serve

Manufacturing & ERPProfessional ServicesFinTech & BankingHealthcare & MedTecheCommerce & Retail
FAQs

Frequently Asked Questions

Business Central is Microsoft's ERP for small and mid-market companies (typically under 500 users). Dynamics 365 Finance & Operations is designed for larger enterprises with more complex financial and supply chain requirements. D365 Sales and Customer Service are CRM modules available to any size organisation.

Client Reviews

What Our Clients Say

★★★★★Featured Review
“We evaluated five vendors before choosing PapaSiddhi. Their Business Central expertise was unmatched — went live across three countries simultaneously with zero downtime.”
TA

Thomas Andersen

IT Director

DK flag

Zo**** Manufacturing · Denmark

★★★★★Featured Review
“PapaSiddhi felt less like an agency and more like a senior team that happened to sit eight time-zones away. Business Central live in three months, and our finance team actually likes using it.”
EV

Elise van der Berg

COO

NL flag

No******* Logistics · Netherlands

★★★★★
“Our store-level reporting was always a week behind and never quite trusted. Their Power BI work gave us daily numbers the whole exec team now relies on, and the dedicated analyst took the time to learn our business instead of just building charts.”
JM

Johan van der Merwe

Finance Director

ZA flag

Du***** Retail · South Africa

Global Delivery

We Serve Businesses Across 10 Markets

View this service tailored to your country — local context, compliance and timezone.

UK flagUnited KingdomUS flagUnited StatesNL flagNetherlandsAE flagUAEAU flagAustralia← You are hereDK flagDenmarkEU flagEuropeSA flagSaudi ArabiaSG flagSingaporeZA flagSouth Africa

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