Project Overview

PapaSiddhi successfully developed and deployed a custom Licensing Management ERP for a government body in Zambia. This powerful web-based system was built to automate the complete licensing workflow—from application submission to inspection and final government approval—helping to bring transparency, speed, and reliability to the public service sector.

Key Features

• Key Features

  • License Application Management:
    Enables applicants to submit license requests, upload required documents, and track their application status in real time.

  • Inspection Module:
    Authorized officers can digitally schedule, conduct, and document inspections linked to specific license applications.

  • Approval Workflow:
    Secure multi-level approval system aligned with government hierarchy for better governance and control.

  • User Role Management:
    Role-based access for different user types including Applicants, Inspectors, Approvers, and Admins.

  • Audit Logs & Reports:
    Detailed logs and auto-generated reports ensure traceability and decision-making support.

  

Impact & Value Delivered

• Increased Efficiency: Reduced manual paperwork and improved processing times.

• Greater Transparency: End-to-end visibility of license progress and government actions.

• Secure & Scalable: Designed for future upgrades and additional module integration.

Project Outcome

The Licensing ERP is currently live and actively used by the client. It has significantly simplified their license processing operations, enabling better governance and public service delivery.

Project Impact

The Licensing Management ERP

The ERP system has digitally transformed how licensing is handled in Zambia. It has replaced manual, paper-based processes with a streamlined, centralized digital platform. The result is faster turnaround times, enhanced transparency, and a scalable system ready for future enhancements. This project demonstrates PapaSiddhi’s expertise in delivering reliable, government-grade ERP systems for public service improvement.